FAQs

About General Information
About Buying Ticket / Festival Pass
About Ticket collection and delivery
Questions that may come across when buying tickets
About news/updates on screenings
Other enquiries

About General Information

Q: When will the 39th HKIFF be held?
A: The 39th HKIFF will run from 23 March to 6 April 2015.
Q: Ticket price of 39th HKIFF
A: See the list below:
3D Films HK$100
Opening Films HK$75
Ordinary, Weekend and Public Holiday Screenings at HK Cultural Centre / UA CINE MOKO / UA iSQUARE /
The Grand Cinema/ MCL Telford Cinema
HK$75
Ordinary, Weekend/ Public Holiday Screenings at HK Convention & Exhibition Centre (except Opening Film) / HK City Hall /
HK Science Museum / HK Space Museum / HK Arts Centre / UA Cityplaza
HK$65
Weekday Matinee Screenings
(Mondays - Fridays [except public holidays] film code ends with “D”)
HK$45
Hong Kong Full-time Student Tickets
(limited availability, on a first-come, first-served basis; Cannot used in conjunction with other discounts or offer.)
HK$25
VIP Pass (Please read the relevant conditions) HK$5,000
Super Value Pass (Please read the relevant conditions) HK$3,000
Q: What is film code?
A: It contains the information of when and where the screening will be shown:
27 KG 3 E1
Date Venue Month Time
D
Weekday Matinee Screening

KG: HONG KONG CULTURAL CENTRE GRAND THEATRE
CT: HONG KONG CITY HALL THEATRE
SM: HONG KONG SCIENCE MUSEUM LECTURE HALL
SP: HONG KONG SPACE MUSEUM LECTURE HALL
AC: ARTS CENTRE AGNÈS B. CINEMA
UC: UA CITYPLAZA
MK: UA CINE MOKO
IS: UA iSQUARE
GC: THE GRAND CINEMA
TC: MCL TELFORD CINEMA
HONG KONG CONVENTION AND EXHIBITION CENTRE LECTURE THEATRE 1*
HONG KONG CONVENTION AND EXHIBITION CENTRE LECTURE THEATRE 2*
*NO FILM CODE
Q: How can I know the Programme of the 39th HKIFF?
A: From February 26, you may either log on http://www.hkiff.org.hk, follow our news on Facebook, or download our mobile apps to access the entire public programme of 39th HKIFF. You may also get a booking folder from URBTIX Outlets, UA Cinema (UA Cine Moko, Cityplaza, iSQUARE), The Grand Cinema, MCL Telford Cinema, Telford Plaza, Times Square, Harbour City, Hopewell Centre and E-Max (Limited Stocks).
Q: Why is there variation on ticket price among different venues?
A: Different venues have different screening facilities, and based on the agreement we made with the venues we have to comply with the ticket prices agreed with them.
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About Buying Ticket / Festival Pass

Q: How can I purchase tickets?
A: See the list below:
For All except HKCEC screenings
Online 28 February 2015 10:00AM –5 March 2015 10:00PM @ www.hkiff.org.hk
Cityline CS Hotline :  2314 4228 (10:00AM – 10:00PM, Mondays – Sundays)
URBTIX Booking From 6 March 2015, 10:00AM
2111 5999 (Daily, including public holidays 10:00AM - 8:00PM)
www.urbtix.hk
Sales counter at any URBTIX Outlets
Tickets of screenings at Hong Kong Convention and Exhibition Centre are available on HK Ticketing from 28 February 2015 onwards
31 288 288 (Daily, including public holidays 10:00AM - 8:00PM)
www.hkticketing.com
HK Ticketing Outlets
Q: Why can’t I buy tickets for screenings at HKCEC using Online Advance Booking?
A: As the screenings at HKCEC and online advance bookings are managed by two different ticketing systems, you cannot buy tickets for screenings at HKCEC when doing online advance booking. Instead, you may purchase tickets for HKCEC screenings at HK Ticketing outlets, phone booking and website, starting from 28February 10AM directly. Please refer to “HKIFF Screenings at HK Convention and Exhibition Centre” in the “Booking Guide” section of Booking folder, or go to Festival website (www.hkiff.org.hk) > “Ticketing” > “Ticketing Information”
Q: How do I book tickets through postal booking?
A: Starting from the 38th HKIFF, Postal Booking has been suspended. Customers may still purchase tickets through Online Advance Booking and URBTIX. Limited amount of tickets will be reserved for URBTIX Public Sales from 6th March.
Q: I can only buy my ticket at box office when the box office opens at a later date because you canceled postal advance booking this year. Can I still buy tickets if the online advance booking quota for these screenings is full?
A: Limited amount of tickets will be reserved for URBTIX Public Sales from 6th March to aid customers who cannot purchase their tickets during the online advance booking period. For screenings at HKCEC, counter booking is available from 28th February at HK Ticketing outlets, by phone and internet booking www.hkticketing.com.
Q: I currently reside outside of HK but I plan to travel to HK to attend the Festival. How do I reserve my tickets before I arrive?
A: You may place the order through respective ticketing systems via the festival website at www.hkiff.org.hk from 10:00AM of 28th February {GMT +8}. For more information, please visit Festival website www.hkiff.org.hk > “Ticketing” > “Ticketing Information”
Q: Do I need to provide my proof of identity upon admission if I buy concessionary tickets?
A: Yes, please provide acceptable proof of identity upon admission.
Q: What kinds of discount are available to Cine Fan Privileges?
A: Valid Cine Fan privilege card holder can enjoy a 10% discount off of regular price ticket purchase during the online advance booking period ( 28 February,2015 10AM–5 March, 2015 10PM) when they book their tickets on www.hkiff.org.hk or at HK Ticketing website, phone booking or sales outlets (for HKCEC screenings only) (service charges applied).

After the online advance booking period (from 28 February 2015 10AM onwards), Cine Fan Privileges can enjoy the discount offer at counter booking at URBTIX website, telephone booking or sales outlets and HK Ticketing website, phone booking or sales outlets (for HKCEC screenings only).
Q: How can I purchase VIP Pass and Super Value Pass?
A: How to order passes:

VIP Pass:

  • Online Advance Booking:Please purchase at www.hkiff.org.hk from 28 February 10am to 5 March 10pm#
  • Fax Order:lease fax the form to 2970 3011 from 28 February 10am onwards *

Super Value Pass:

  • Online Advance Booking:Please purchase at www.hkiff.org.hk from 28 February#
  • Other Channels:From 6 March onwards: URBTIX Online Booking, Telephone Credit Card Booking and Counter Sales*

#Please upload your recent photo (max. size 2MB) to the booking system. Upon completion of the transaction, the customer will receive the Festival Pass by post in due course.
*Please collect your Pass from 14 March – 21 March at the HKIFF Society Office. You are requested to bring along a recent passport-sized photo for the issuance of Passes.

Please refer to Festival website (www.hkiff.org.hk) > “Ticketing” > “Ticketing Information” > “Festival Pass” section or “HKIFF Passes” page on booking folder for details.
Q: What is the difference between the VIP Pass and Super Value Pass?

A: VIP Pass

  • Admit to all screenings during Festival period (23 March – 6 April 2015)
  • Receive 2 tickets for one screening of Opening Film (23 March 2015)
  • Receive priority admittance for all screenings* with one accompanying ticket holder or pass holder (except sold-out screenings).
  • Get one copy of “The 39th HKIFF Catalogue”, “Sylvia Chang , Filmmaker in Focus” and “Naruse Mikio, 110th Anniversary”
    *Please arrive at the venue and contact the staff 15 minutes before the show

Super Value Pass

  • Admit to all non-sold out screenings (from 23 March – 6 April 2015), except opening film on 23 March 2015
  • Get one copy of “The 39th HKIFF Catalogue”
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About Ticket collection and delivery

Q: How will you deliver the tickets to me?
A: Cityline provides registered post and courier service, Urbtix provides registered post only, and HK Ticketing provides courier service only. Surface mail is not available. You are required to pay extra service fee if you choose to receive your tickets via registered post or courier. Customers must bear the risk associated with mailing, and tickets that are lost or non-delivered due to wrong postal address will not be re-issued. For more information on mailing charges, please contact Cityline / URBTIX / HK Ticketing.
Cityline Hotline: 2314 4228 (Mon-Sun, incl. Public Holidays, 10:00am–10:00pm)
URBTIX Hotline: 3761 6661 (Mon-Sun, incl. Public Holidays, 10:00am–8:00pm)
HK Ticketing Hotline: 2922 8288
Q: I live outside of Hong Kong. How will you send the tickets to me? Can I designate a courier / mailing method?
A: For enquiries on ticket delivery, please contact Cityline / URBTIX / HK Ticketing.
Cityline Hotline: 2314 4228 (Mon-Sun, incl. Public Holidays, 10:00am–10:00pm) (Patrons from Mainland China may also choose to receive tickets by courier, with an additional charge of HK$60. Customer Service Hotline: (86) 400 678 0311)
URBTIX Hotline: 3761 6661 (Mon-Sun, incl. Public Holidays, 10:00am–8:00pm)
HK Ticketing Hotline: 2922 8288
Besides ticket mailing service, customers may choose to collect tickets at any of the Cityline’s Ticket Dispensing Machines or the sales counter at URBTIX Outlets (Please refer to “Ticket Collection Service” section of booking folder) with the credit card used for transaction starting from the second day after the transaction. For screenings at HKCEC, you may choose to collect tickets at any HK Ticketing outlets.
Q: The flow for loss / non-receipt of tickets
A: If Cardholders do not receive tickets 7 working days after the transaction, please report to Cityline (Hong Kong) Limited at 2314 4228 or URBTIX Hotline: 3761 6661; for Cardholders choosing HKCEC screenings, they may call HK ticketing at 2922 8288 within office hour for assistance.
Q: How can customer get the ticket after reservation?
A: After the transaction is made online successfully, Card members may choose to collect their tickets at any of the Cityline Ticket Dispensing Machines or the sales counter at URBTIX Outlets with the credit card used for transaction starting from the second day after the transaction, or to receive their tickets by registered post or courier (approx 5 working days, subject to additional mailing charge). For Card members choosing HKCEC screenings, they may collect tickets at any HK Ticketing outlet or request courier delivery service (subject to an additional courier charge).
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Questions that may come across when buying tickets

Q: How many tickets can I order in each transaction?
A: Maximum of 4 tickets for each show and a maximum total of 40 tickets can be purchased in each transaction.
Q: How much is the service fee for online ticket purchase?
A: Service fee for Cityline and URBTIX online ticket purchase is HK$8 per ticket, the service fee for online ticket purchase at Hong Kong Ticketing is HK$15 per ticket.
Q: Why there is no limit for the service fee this year?
A: The service fee is charged by Cityline(HK) Limited, so the service fee is subjected to adjustment by Cityline (HK) Limited
Q: What is “Verified By Visa”?
A: "Verified by Visa" is now available on Cityline website. If you are using a Visa card for payment, your issuing institution may verify your identity through "Verified by Visa".
You cannot complete the transaction if "Verified by Visa" fails to authenticate your identity. To avoid this, please visit Visa Website and contact your Visa card issuing institution to learn more about this new security feature.
Q: What is “MasterCard SecureCode Service”?
A: "MasterCard SecureCode Service" is now available on HK Ticketing website. If you are using a MasterCard for payment, your issuing institution may verify your identity through " MasterCard SecureCode Service". You cannot complete the transaction if " MasterCard SecureCode Service " fails to authenticate your identity. To avoid this, please visit MasterCard Website and contact your MasterCard issuing institution to learn more about this new security feature.
Q: Can I choose seats when buying Festival tickets?
A: All screenings offer free seating.
Q: What kinds of payment do you accept?
A: For Online Advance Booking: we accept VISA, MasterCard, AMEX and Diners Club.
URBTIX: we accept VISA, MasterCard, AMEX, Diners Club for purchase on URBTIX website. Cash, China Union Pay Card and the credit cards listed above are accepted at URBTIX outlets.
Screenings at HKCEC: HK ticketing accepts payment by VISA, MasterCard, AMEX and Cash (at outlets only).
Your credit card will be debited once the transaction is successful. All tickets sold are not refundable or exchangeable.
Q: Disabled seating and special needs bookings
A: Most of the venues have wheelchair access.

Hong Kong Ticketing: For screening in HKCEC, please contact Hong Kong Ticketing Customer Services Representative at (852) 2922 8285. (Office hours: 9am to 6 pm (Mon-Fri), 9am to 1pm (Sat).

Cityline: For other session that happens in other venues, ticket for wheelchair access is available for sale through Urbtix and contact detail is required. Most of the venue staffs will assist you to use this facility.
Q: If I encounter problems when buying tickets online, what should I do?
A: Please contact respective ticketing channel for assistance.

Cityline Hotline: 2314 4228 (Mon-Sun, incl. Public Holidays, 10:00am–10:00pm)
URBTIX Hotline: 3761 6661 (Mon-Sun, incl. Public Holidays, 10:00am–8:00pm)
HK Ticketing Hotline: 2922 8288
Q: How‘s the refund process?
A: All the tickets sold are not refundable unless the film is newly classified as Category III, and refunds will be made to the ticket holder under 18 years of age who bought the tickets before the announcement.

Please refer to “Refund & Programme Changes” Section in “Booking Guide” for details
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About news/updates on screenings

Q: Where can I check the screening time and venue?
A: Please refer to Festival website (www.hkiff.org.hk) >“Programmes”>”Full Film Listing” section or check the “Programme Diary” page of the booking folder.
Q: Where to check if the respective screening is full?
A: Patrons may check with URBTIX Ticketing Enquiry Hotline (Tel: 3761 6661) or through the “Programmes”> “Programme Updates” > “Full House” section of the Festival website.
Q: How do I know is there any English and/ or Chinese subtitles available?
A: General Policy: Unless otherwise stated, all films (except English-speaking films) are subtitled in English. For screenings with Chinese subtitle, it will be indicated on the “Programme Diary” page on the booking folder and along the programme synopsis on the festival website.
Q: Where can I check if there is any change in screening time?
A: Any change in programme and schedule can be found in Festival website www.hkiff.org.hk >“Programmes” > “Programme Updates” section, or at the notice board of HKIFF’s screening venues and major ticketing outlets.
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Other enquiries

Q: Where are the tickets for free admission programs distributed (except Student Screenings)?
A: Tickets for free admission programs will be distributed at the screening venues 30min before the screening time on a first-come, first-served basis.
Q: Do I need to bring my own 3D glasses for 3D screenings?
A: Audiences are suggested to bring along their own 3D glasses or purchase a new pair at the cinema.
Q: Why there is no Festival News this year?
A: The Festival News change to electronic version. Audiences can review the E-Festival News via the HKIFF website www.hkiff.org.hk or mobile application for the latest festival news.
Q: If I have other enquiries, what should I do?
A: For enquiries on advance booking, please call Cityline at (+852) 2314 4228.

For enquiries on booking HKCEC screenings, please call HK ticketing at (+852) 2922 8288.

For enquiries related to URBTIX counter sales: please call URBTIX at (+852) 3761 6661.

For enquiries on the programme of the HKIFF, please send your questions to the HKIFF by email to ticketing@hkiff.org.hk. HKIFF staff will reply to your questions as soon as possible. During the office hours, Festival goers may also call (+852) 2970 3300 for assistance.
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